This policy explains the types of personal data we (Bowens part of Wex Photo Video) may collect about you when you interact with us. We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service; you have specifically given consent for a particular service; or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.
If you have any questions not answered by this policy, please contact us.
Under the General Data Protection Regulations we rely on the following legal bases for processing your data:
Consent – we will ask your consent for marketing to you via email. If you consent we can collect and process your data for this purpose.
Contract – we sometimes need to collect and process your personal data in order to fulfil a contract with you, for example to fulfil a warranty repair. We will also collect and process your data on this basis if you’ve asked us to provide a quote.
Legal – we are obliged to process some personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.
Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business; for example, to analyse information on our customers in order to provide new products or services.
Depending on your interaction with us, we may collect and process all or some of the following information:
The Bowens.co.uk website is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of your browser's screen, you will be taken to the site’s security certificate. If you have any concerns regarding the security of this site, please inform us here.
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.
Examples of the third parties with whom we share data are:
This list is not exhaustive and may change from time-to-time in line with our business processes. Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.
We only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).
If you contact us via email, we’ll keep your enquiry data for a year in case you wish to continue our conversation.
After six years we will remove your data unless you have consented to our marketing.
You have the right to:
If you would like to exercise any of these rights, you should contact us.
You can stop us marketing to you via post or email in the following ways:
Please note, you may continue to receive marketing from us for a short period after opting out. We will provide you with more detailed processing times should you make such a request.
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
The ICO’s contact details can be found on the organisation’s website, here
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may work with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Cookies are not dangerous and cannot be used to circulate viruses.
Some cookies are used to enable you to experience our site without issues and to get the best experience.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Controlling cookies in Google Chrome |
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As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
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Manage your Safari cookies |
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How to control your cookies in Internet Explorer |
Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.
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How to control your cookies in Mozilla FireFox |
You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.
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